Terms of Service

Effective Date: 18 May 2026

1. About 10xAgent

10xAgent (“we”, “us”, “our”) is an AI communication platform operated by Hivemind Labs Pty Ltd (ABN 71 687 556 921).
We provide automated messaging, booking, and follow-up services across SMS, email, and chat channels.

By using 10xAgent, you (“Customer”, “you”, “your”) agree to these Terms of Service.

2. Your Agreement

By creating an account or connecting your communication channels, you agree to:

  • Use 10xAgent in compliance with Australian law.
  • Ensure any data or content you provide is accurate and lawful.
  • Be responsible for all activity under your account.
  • Keep your credentials secure.

If you do not agree, you must not use 10xAgent.

3. Our Services

10xAgent provides AI-assisted automation for customer communication, lead response, appointment management, and support.
We may update, modify, or discontinue features from time to time.

We aim for high uptime but cannot guarantee uninterrupted availability due to maintenance or third-party service dependencies (e.g., AWS, Twilio).

4. Acceptable Use

You agree not to:

  • Send messages in breach of Section 5 (Messaging Compliance and Consent).
  • Use 10xAgent to mislead, harass, or defraud.
  • Attempt to gain unauthorised access to our systems.
  • Copy, reverse-engineer, or misuse our software or data.

We reserve the right to suspend or terminate accounts that breach these terms.

5. Messaging Compliance and Consent

You are the authorised sender of all communications sent through 10xAgent on your behalf and are responsible for compliance with the Spam Act 2003 (Cth), the Privacy Act 1988 (Cth), the Do Not Call Register Act 2006 (Cth), and all other applicable laws and industry codes.

You warrant that:

  • For every contact you upload, import, or message through 10xAgent, you have obtained valid consent (express or inferred under the Spam Act) to send commercial electronic messages.
  • You can produce evidence of that consent on request.
  • Contacts have a genuine, current business relationship with you and were not obtained from purchased, rented, scraped, or otherwise unlawfully sourced lists.
  • All sender identification details (agency name, contact number, address) you configure in 10xAgent are accurate and current.

You agree to:

  • Honour all opt-out and unsubscribe requests promptly, including those surfaced to you by 10xAgent.
  • Not attempt to circumvent any opt-out, unsubscribe, or suppression mechanism provided by 10xAgent or its underlying providers (e.g., Twilio, SES).
  • Maintain your own records of consent and unsubscribe requests as required by law.

10xAgent provides tooling to support compliance (sender identification, opt-out keyword handling, suppression lists), but the legal responsibility for compliance rests with you as the authorised sender.

6. Indemnity

You indemnify and hold harmless Hivemind Labs, its directors, employees, and contractors from any claim, fine, penalty, complaint, loss, or cost (including reasonable legal costs) arising from:

  • Your breach of Section 5 (Messaging Compliance and Consent) or any other provision of these Terms.
  • Any action, investigation, or enforcement by the Australian Communications and Media Authority (ACMA), the Office of the Australian Information Commissioner (OAIC), or any other regulator in connection with messages sent through your account.
  • The content, accuracy, or legality of any communication you send through 10xAgent.

7. Data and Content

You own all data and content you provide.
You grant 10xAgent a limited licence to process and store your data solely to operate and improve the service.

We will never sell or monetise your data.

8. Fees and Payment

Subscriptions are billed in advance.
All fees are non-refundable except as required by Australian Consumer Law.
We will provide at least 30 days’ notice for any pricing changes.

9. Limitation of Liability

To the extent permitted by law:

  • 10xAgent is provided “as is” without warranties.
  • Hivemind Labs is not liable for indirect or consequential losses.
  • Total liability for any claim is limited to the fees paid in the past 12 months.

These terms do not limit your rights under the Australian Consumer Law.

10. Termination

You may cancel your account at any time.
We may suspend or terminate access if you breach these terms or misuse the service.

Upon termination, we may retain data only as necessary for compliance or backup purposes.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia.
Disputes will be handled in the courts of NSW.

12. Contact Us

Email: hi@10xagent.com.au
Address: Hivemind Labs Pty Ltd, PO Box 6393, South Yarra 3141 VIC